Returns
Return / Refund / Cancellation Policy
Last updated: August 2026
Made-to-order goods
Every piece is custom-made to your order, so returns, exchanges and refunds are not available — except where the item is defective from our production or damaged in our delivery (see below).
Defective or not-as-ordered items
If a piece has a manufacturing defect, arrives damaged, or is not as agreed, notify us within 48 hours of delivery with photos — we will repair, remake or refund as appropriate at no cost to you. Approved refunds are returned to your original payment method within 7–14 business days.
What is not a defect
Natural variation in the grain, colour and texture of solid timber / natural stone, and the material’s natural changes over time, are inherent to the piece and are not grounds for return.
Cancellation & deposit
As pieces are custom-made, once your order is confirmed and the deposit paid, the deposit is non-refundable, since materials and a production slot have been committed. If you paid a 50% deposit, the balance must be paid in full before delivery.
Contact us
To report an issue or ask a question: LINE @manditale